Legal Business Operations Consulting
Mattern & Associates assists law firms develop an unbiased strategic direction for their back and middle office support services while, at the same time, improving cost-effectiveness.
Mattern is based in Chadds Ford, Pennsylvania, 30 miles south-west of Philadelphia. We consult with law firms of every size, specialty, and location. In fact, we are the gold standard in back and middle office, in-house and outsourced legal business operations consulting services, and have been since our founding in 1997.
Mattern offers a flexible fee structure including a no out-of-pocket option.
Deep, Tenured Experience
No other consulting company has the bench strength of Mattern & Associates. Mattern’s Executive Team and business operations consultants open up previously unavailable opportunities by bringing together legal and business consultants, industry thought leaders, RFP and vendor selection and management experts, attorneys and MBAs. We drive innovative and strategic solutions that streamline business operations and reduce costs, while also advising you on the best means of cost recovery or cost avoidance.
Mattern’s long history of success is due, in part, to our rigorous, detailed and data-driven proprietary process, the Mattern Method. Our process is used on every single one of our engagements and results in proven success.
Mattern’s recommendations are unbiased and vendor-neutral. We help you obtain process improvements while realizing the most favorable pricing and service levels available on the market.
We Stand By Our Work
If you are not completely satisfied, we fix the situation immediately.
Mattern uses the industry-recognized Net Promoter Score (NPS) as a means of tracking client satisfaction. According to Medallia (creator of NPS), “the Net Promoter Score is an index ranging from -100 to 100 that measures the willingness of customers to recommend a company’s products or services to others. It is used as a proxy for gauging the customer’s overall satisfaction with a company’s product or service and the customer’s loyalty to the brand”. Our score is an unrivaled 91%.
Learn more about our legal business operations consulting, cost recovery and expense reduction services. If you have questions or would like to speak with one of our consultants, please contact us. We’ll get back to you promptly.