Twenty plus years of surveying, consulting with, and educating law firms and legal departments about legal support services has earned Mattern & Associates the reputation of being process improvement, cost reduction, and expense recovery experts.
Our expertise lies in being subject matter experts with the ability to dive into your legal back and middle office support service area staffing, operational processes, procedures, tools and technologies, and vendor contract terms and conditions. Mattern blends industry best practices, proprietary benchmarks, and firm-specific goals to attain the most desirable outcome concerning office support functions. Finally, Mattern leverages its industry presence and negotiation strategies to provide firms with the most competitive pricing and terms in the marketplace when it comes to legal middle and back-office outsourcing.
We combine our observations with legal industry benchmarks and best practices, vendor leverage, and deep market understanding to deliver meaningful and measurable outcomes. You gain:
- increased operational efficiency;
- improved staff productivity;
- flexible and cost-effective contracts; and
- increased opportunities for cost recovery.
Our clients call it “smart”.