How to Outsource in a Post-COVID World – A Guide from Mattern

How to Outsource in a Post-COVID World – A Guide from Mattern 2021-11-03T18:37:28+00:00

Law firms are at a crossroads, triggered by the transformational impact of the pandemic.  Most firms are looking to reengineer the delivery of legal services and many are seeing outsourcing of administrative and office services as a tool that supports their new, strategic vision.

Even before COVID, outsourcing had been on the rise for almost a decade. Growth of competition and clients’ embrace of alternative providers had pushed firms toward making the delivery of legal services more efficient, more predictable, and more cost effective, triggering:

• Increased reliance on allied professionals and specialists

• Improved internal operating systems, such as timekeeping, billing and document management systems

• Expanded partnering and the outsourcing of back and middle office services

• Created “captive” subsidiaries for legal related services

• Expanded their use of technology to improve legal work processes

However, according to Altman Weil’s 2020 Law Firms in Transition Survey, only 37.1% of firms report significant improvement when outsourcing to non-law firm vendors. How can firms improve their success rates when outsourcing – and what are the new prevailing market conditions to consider? That is why the law firm operations consultants of Mattern wrote the industry white paper, “Outsourcing in a Post-COVID World,” to help firms do outsourcing “right” under the new, prevailing market conditions of hybrid operations.  When done right, outsourcing is an indispensable tool that helps firms increase expertise and flexibility while lowering costs.  If you haven’t requested your full copy yet, you can do so here.