Opportunity: Based in Seattle, this 1,000+ attorney AmLaw 50 firm with 16 US offices in 12 states, had expiring outsourcing contracts in place with two vendors in 6 of their offices. Nine of the firm’s other offices were staffed in-house with long term dedicated employees. The firm was interested in determining the potential opportunity to improve the quality and consistency of services for the in-house offices while identifying the “best” partner to provide outsourced services.
As a follow-up to last week’s blog concerning the impact of recently announced changes at Ricoh, Mattern talked with Ricoh leadership and learned the following:
Managed Services Customers
Mattern & Associates verified with Ricoh leadership that layoffs should not impact Managed Services customers of Ricoh USA (customers with an on-site labor component).
By Robert C. Mattern
With 70% of law firms outsourcing a portion of their back office and 45% considering outsourcing some middle office functions, it is clear that outsourcing is on the rise for law firms. This is because, when executed correctly, it can be an excellent management tool to increase service levels,
Ricoh USA announced recently it’s laying off about 5% of its 26,000 staff in the United States.
John Greco, company spokesman stated the company’s changes are meant to make it easier for customers to do business with Ricoh and that nearly half of laid-off employees “will interview with other members of the Ricoh Family Group dealer network.”
Ricoh is selling accounts to the local dealers mostly from the mid-range products to the low-end.