Opportunity: This AmLaw 100 firm based in Kansas City, Missouri has a nationwide practice with over 475 attorneys across all offices. In 2016, the firm sought the expertise of Mattern & Associates to assist with its traditional outsourcing needs. While the firm was satisfied with their current provider, they sought to improve terms and reduce costs.
Opportunity: Based in St. Louis, Thompson Coburn is an AmLaw 200 firm with over 380 attorneys in five offices. In 2016, Thompson Coburn engaged Mattern & Associates, LLC (Mattern) to assist with three different service needs: traditional outsourcing and equipment, off-site records storage, and office supplies.
For traditional outsourcing, the Firm had been pleased with its current outsourcing provider,
Opportunity: Sandberg, Phoenix & von Gontard P.C., a well-established St. Louis-based firm with over 100 attorneys, was having difficulty with its outsourced service providers’ ability to fulfill agreed staffing levels as well as provide proficiently trained on-site personnel. Only in its third year of a 5-year agreement, turnover rate for on-site staff was high,
Opportunity: This 140 attorney firm with six offices wished to implement a comprehensive and effective Information Governance program. At the current time, the firm did not have an approved Records and Information Management policy, and therefore, had no established user expectations regarding the proper handling of electronic and paper records. Records existed in multiple locations in various formats with no ability to cull duplicative instances or apply consistent retention to official matters of record.
Opportunity: Based in Seattle, this 1,000+ attorney AmLaw 50 firm with 16 US offices in 12 states, had expiring outsourcing contracts in place with two vendors in 6 of their offices. Nine of the firm’s other offices were staffed in-house with long term dedicated employees. The firm was interested in determining the potential opportunity to improve the quality and consistency of services for the in-house offices while identifying the “best” partner to provide outsourced services.