Opportunity: This 140 attorney firm with six offices wished to implement a comprehensive and effective Information Governance program. At the current time, the firm did not have an approved Records and Information Management policy, and therefore, had no established user expectations regarding the proper handling of electronic and paper records. Records existed in multiple locations in various formats with no ability to cull duplicative instances or apply consistent retention to official matters of record.
Opportunity: This 380 attorney, AmLaw 200, St. Louis-based firm has 5 offices nationwide. In 2016, they engaged Mattern & Associates, LLC (Mattern) to assist with three different service needs: traditional outsourcing and equipment, off-site records storage, and offices supplies.
For traditional outsourcing, the firm had been pleased with its current outsourcing provider,
Opportunity: Based in Seattle, this 1,000+ attorney AmLaw 50 firm with 16 US offices in 12 states, had expiring outsourcing contracts in place with two vendors in 6 of their offices. Nine of the firm’s other offices were staffed in-house with long term dedicated employees. The firm was interested in determining the potential opportunity to improve the quality and consistency of services for the in-house offices while identifying the “best” partner to provide outsourced services.
Opportunity: This 320 attorney, AmLaw 200, Kansas City-based firm was looking to implement changes in production workflow in order to maximize efficiencies and substantially reduce consumption and reliance on paper. With the expiration of its current Canon Multi-Function Device (MFD) fleet pending as well as an aging printer fleet, the firm’s operations and IT teams were seeking a comprehensive solution to meet the current and future needs of the firm.
Opportunity: This 225 attorney, Nashville-based firm was looking to improve outsourcing workflow efficiencies, service level and increase equipment capabilities. The firm had been with its current outsourcing and equipment provider for over a decade and felt that the level of off-site management interaction and proactive presentation of strategic initiatives were minimal.
With the contract expiring,