There are still some firms which are reluctant to embrace the financial and operational benefits of legal outsourcing. These firms may have anecdotal evidence of an outsourcing engagement gone ‘wrong’ or executed incorrectly. Anecdotes should not be dismissed and every firm considering outsourcing needs to carefully weigh the needs of their firm culture to the demands of a rapidly changing marketplace.
2016 is in full swing and we will soon be conducting the 2016 Mattern & Associates Cost Recovery Survey. We’ve been conducting this bi-annual survey since 2004 and, during that time, it has become an industry resource for tracking the cost recovery practices of law firms across size and geography.
As we try to predict what the 2016 survey will reveal,
By Rob Mattern
Published September 2015
When it comes to the business processes that legal organizations should be improving immediately for long term success, back office support and the recovery of those costs tops the list. With the pressure on rates and cost recovery not abating, it is critical that firms develop a strategic plan to decrease and control their support costs and recover them in a fair and transparent manner.
by Rob Mattern
Published February 2015
Of all the areas that Mattern works with law firms, the question of how to manage paper records – both onsite and off – is probably the greatest hurdle faced by many of our clients. For most areas of back-office operations not running optimally, firms can outsource or hire a new manager and typically solve the problem.
by Rob Mattern
Published September 2014
In this continued age of economic uncertainty and transition for law firms, the back office and support services functions have become an increased target of opportunity. Firms are thinking more strategically about how to reduce and recover back office costs, increase efficiency, and implement newer technologies,