CHADDS FORD, PA – March 22nd, 2017 – Legal support services consulting firm Mattern & Associates, LLC announces company president Rob Mattern will be leading two speaking sessions at the International Facility Management Association (IFMA) Facility Fusion April 4th – 6th at Caesar’s Palace, Las Vegas. Rob will present “Your Back Office Can Be Your Front Line,” detailing how law firms tackle traditional areas of outsourcing and make them more cost-effective and efficient on April 5th at 3:15 PM;
While Document Processing (Word Processing) has long been an outsourcing option for law firms, Mattern & Associates has seen an increased interest in the platform. Law firms continue to strive for efficiency, and the quest to do more with less is driving firms to address their back and middle office operations. If done correctly, outsourcing allows firms access to a proficient staff,
On June 15th, Director of Client Technology Stephen Cole and I conducted a webinar titled “Middle Office Outsourcing: Is It Right for Your Firm?“ Attendees ranged from large firms (1,900+ Attorneys) to firms smaller than 44 Attorneys.
We were pleased to receive a range of great and pertinent questions as well as numerous follow-ups after the webinar,
When entering into outsourcing contracts for back-office services, there are two key contractual terms that continue to have prevalence in the industry involving obligations of the third party outsourcing employees: “non-solicitation” and “severance.”
Many third parties prefer the inclusion of a non-solicitation clause in outsourcing contracts, where a firm cannot hire or induce another third party to hire any employee placed at its site by the current provider for the duration of the contract (and for some time period beyond contract expiration).
By Rob Mattern
Published September 2015
When it comes to the business processes that legal organizations should be improving immediately for long term success, back office support and the recovery of those costs tops the list. With the pressure on rates and cost recovery not abating, it is critical that firms develop a strategic plan to decrease and control their support costs and recover them in a fair and transparent manner.