Consulting Services For Law Firms and Legal Departments
During multifunction and printer fleet management consulting service engagements, Mattern & Associates looks for specific opportunities to improve your:
- overall output and input workflows, feature and technology requirements, and cost recovery platforms
- standardization across firm offices
- cost structure including:
- equipment flexibility options;
- zero impressions based pricing
- OEM (original equipment manufacturer) and/or re-manned toner options
- contract terms such as:
- co-terminus language throughout term
- guaranteed service level agreements;
- no equipment return fees
Clients can expect to receive:
- an assessment of how your current workflows, multifunction devices (MFD) and printer costs, contractual terms perform relative to your peers and the industry;
- end-user satisfaction and desired technology features
- strategies for optimal workflow, reducing output device to staff ratio, reaching a co-terminus structure; and standardized platforms (MFDs and MFPs when appropriate);
- a customized and Mattern-managed RFP
- flexible and firm-friendly negotiated contract for services including penalty-based service level agreements and monthly reporting on up-time and response times
- implementation oversight and on-going monitoring of your contract f or compliance and committed delivery.
Client Benefits – Output / Input Management and Expense Recovery
Our clients realize improved workflows that accommodate increased imaging, the need for color, and strategies for associated expense recovery — all resulting in output and input cost reductions in the neighborhood of 19%. They’re also experiencing increased client and end-user satisfaction due to improved quality and reduced operational inefficiencies and disruptions.
One common mistake is a firm’s reluctance to remove older printers that are running well. The justification is they are paid for (fully-depreciated), so why not keep them around for the end users? This argument usually ignores the service and supply costs for this equipment and will have an impact on your total output costs because they are diverting volume away from more cost-effective output devices.
- Rob Mattern, President, Mattern & Associates