Our mission is to provide our clients with unbiased information and data to make intelligent, well-informed decisions about their in-house or outsourced support services and the contracts that support these operations.
In 1997, I had a concept that firms wanted unbiased assistance and expertise in making their back office operations more cost-effective and efficient. That insight created an industry – and since then and for the following two decades, Mattern & Associates has been the industry leader in this area.
No other consulting company handles more engagements, has more industry subject matter experts on-staff, publishes more articles, conducts more industry surveys and speaks more about law firm back and middle office operations than the team at Mattern & Associates.
Mattern & Associates has successfully spearheaded over 450 engagements and worked in strategic partnership with most of the nation’s most distinguished law firms. We create a strategic plan for each area we touch with contract terms that work in our client’s favor. We provide ongoing monitoring and maintenance so our clients know they are getting what they are paying for. Lastly, we incorporate a plan for the recovery of costs so you recover what you should.
No one else offers a comprehensive solution like this in the marketplace.
Our business model is structured such that your firm’s overall best interests remain our most important value – we structure our fees so that our cost to you is $0.00 out of pocket and the savings flow to you. We ensure that your firm gains from our twenty years of industry-wide knowledge, market-leading expertise, and the most comprehensive data and proprietary benchmarking.
Last, but certainly the most important, is the integrity we bring to the relationship with our clients and the vendors we work with. There is no doubt we sit on the same side as our client, but our goal is to create a long-term, win-win between our clients and the vendors they work with.
Rob Mattern, President, Mattern & Associates LLC