top of page

Am Law 50 Firm Ensures Employee-Friendly Outsourcing Path while Improving Back Office Efficiency

Based in Seattle, this 1,000+ attorney Am Law 50 firm with 16 US offices in 12 states, had expiring outsourcing contracts in place with two vendors in 6 of their offices. Nine of the firm’s other offices were staffed in-house with long term dedicated employees.

OPPORTUNITY
Based in Seattle, this 1,000+ attorney Am Law 50 firm with 16 US offices in 12 states, had expiring outsourcing contracts in place with two vendors in 6 of their offices. Nine of the firm’s other offices were staffed in-house with long term dedicated employees. The firm was interested in determining the potential opportunity to improve the quality and consistency of services for the in-house offices while identifying the “best” partner to provide outsourced services. In addition, their leadership wanted to partner with a service provider that would not only meet the services required today, but the firm’s future needs as well.

PLAN
The firm engaged Mattern to provide a review of their current outsourcing agreements and complete on-site assessments of the outsourced services as well as select in-house offices. For the remaining in-house services, Mattern conducted remote interviews with their facilities management operations teams.

Based on Mattern’s findings and recommendations for increasing the efficiency of the overall operation, a customized Request for Proposal (RFP) was created that would incorporate best practices as well as requirements for competitive contract terms. In addition to the outsourced offices, the firm elected to also include all nine of the in-house offices, seeking to choose one service provider for all of their facilities management operations and developing a plan to keep their in-house employees financially whole.

Following a Request for Information process, the firm selected five service providers to participate in the RFP process: the incumbents, Novitex and Ricoh, and three new providers–Canon Business Process Services, Swiss Post and DTI.

RESULTS
Based on the RFP responses as well as interviews with the service providers and their designate National Operations Manager, the firm selected Ricoh to be the firm-wide sole provider of outsourcing services.

Mattern and the firm’s leadership negotiated a contract that resulted in:
- Increased workflow efficiencies, consolidation of services, and improved service levels resulting in a 14% reduction in staffing.
- A savings of 33% in the current outsourced services and 4% on the in-house services that were transitioned to the vendor-partner.
- A wage-bridging solution which kept all in-house employees financially whole while moderating the impact to the submitted pricing. 80% of the firm’s employees transitioned to the outsourced operation.
- Upgraded monthly reporting tools, including job submission, for all the firm’s offices.

The new agreement included:
- Substantially improved terms and conditions over their current outsourced agreements.
- Firm-wide, standardized, penalty-based service level agreements incorporating best practices for all offices.
- A vendor provided national account management program that includes standardized reporting and firm-wide invoicing.

With more than 80 attorneys, Woods Rogers PLC is one of the largest law firms in Virginia.

In 2020, the firm’s offsite records storage contract with their national provider was coming up for renewal.  After a complimentary benchmark by Mattern, Woods Rogers’ leadership knew their pricing and terms could be dramatically improved.

Mattern Helps Woods Rogers Find a Way Out of Prohibitive Offsite Storage Contract at No Cost to the Firm

Mattern Helps Woods Rogers Find a Way Out of Prohibitive Offsite Storage Contract at No Cost to the Firm

Pierce Atwood LLP is a multi-service law firm based in New England with over 160 attorneys in six offices in the northeast U.S. The firm utilized Mattern in the past to complete a competitive request for proposal process for their outsourcing services.

Pierce Atwood Turns Again to Mattern to Assist with Incumbent Outsourcing Renewal and Achieves 17% Savings

Pierce Atwood Turns Again to Mattern to Assist with Incumbent Outsourcing Renewal and Achieves 17% Savings

With nearly 400 attorneys across 24 domestic offices, this Southeast-based Am Law 200 firm had a firm-wide initiative to examine and strategically reduce back-office expenses.

Southeast-based Am Law 200 Firm Leverages Mattern to Find Savings and Improved Services in Office Supplies

Southeast-based Am Law 200 Firm Leverages Mattern to Find Savings and Improved Services in Office Supplies

This 350 attorney, New York-based firm is one of the leading law firms serving the financial services sector.

Mattern’s Contract Compliance Delivers Savings, Captures Headcount Reduction of 27% for Am Law 200 Firm

Mattern’s Contract Compliance Delivers Savings, Captures Headcount Reduction of 27% for Am Law 200 Firm

This 45-attorney, Northern California firm sought to improve costs and contract terms and conditions for its offsite records storage as well as on-site services including thousands of square feet of basement records storage, shredding services and also address an overall need to develop an information governance (IG) program that would allow for the defensible destruction of decades worth of records.

Northern California Firm Improves Information Governance Program and Reduces Offsite Records Storage Costs, Achieving High 6-Figure Savings

Northern California Firm Improves Information Governance Program and Reduces Offsite Records Storage Costs, Achieving High 6-Figure Savings

Marshall Dennehey is a highly regarded Am Law 200 firm with 500 attorneys across seven states. They have been practicing law for over 60 years and are one of the nation’s largest law firms devoted to civil defense litigation.

Mattern Helps Marshall Dennehey Reduce Office Supplies Spend by 33%

Mattern Helps Marshall Dennehey Reduce Office Supplies Spend by 33%

This Am Law 200 firm with 312 attorneys in 18 offices engaged Mattern in 2014 to analyze and make recommendations to improve the firm’s offsite records and ultimately lead a Request for Proposal (RFP) process and contract negotiation.

Mattern Helps Am Law 200 Firm Enhance Value of Offsite Records Contract with Ongoing Contract Compliance

Mattern Helps Am Law 200 Firm Enhance Value of Offsite Records Contract with Ongoing Contract Compliance

This Boston-based firm had approximately 3,000 cubic feet of files in storage with a national off-site records storage vendor the firm had targeted for destruction prior to the pandemic.

Mattern Reduces Records Destruction Costs by 62.5% for Boston Firm

Mattern Reduces Records Destruction Costs by 62.5% for Boston Firm

In 2022, Mattern was selected to evaluate traditional outsourcing services in 4 of its 19 offices for this Michigan-based Am Law 200 firm with more than 450 attorneys.

Mattern Helps Am Law 200 Firm Reshape Outsourcing Strategy for Substantial Savings and Wins Six-Figure Signing Incentive

Mattern Helps Am Law 200 Firm Reshape Outsourcing Strategy for Substantial Savings and Wins Six-Figure Signing Incentive

This Global 100/Am Law 100 firm has 700 attorneys and 13 domestic offices and had previously engaged Mattern to negotiate the firm’s offsite records contract, achieving solid results; however, when it came to renewal time, the firm’s long-standing provider proposed an increase in storage and service costs of up to 13% each year of the new term—an offer leadership felt could be better.

Mattern Turns Offsite Records Contract Renewal Into Significant Win for Global 100/Am Law 100 Firm, Incumbent Pays Fees

Mattern Turns Offsite Records Contract Renewal Into Significant Win for Global 100/Am Law 100 Firm, Incumbent Pays Fees

Headquartered in St. Louis, this 150-attorney firm with multiple offices throughout the Midwest approached Mattern about assisting the firm with management of their records, data governance, and library services.

Mattern Creates IG Policy for Physical and Electronic Records for 150-Attorney Firm

Mattern Creates IG Policy for Physical and Electronic Records for 150-Attorney Firm

An Am Law 200 firm, with 300 attorneys across multiple offices in the continental US, sought out Mattern's expertise to assess the efficiency of their administrative support structure and devise a strategic plan for its future.

Mattern Leads Am Law 200 Firm Through Administrative Services Restructure

Mattern Leads Am Law 200 Firm Through Administrative Services Restructure

More Case Studies

bottom of page