Hello, my name is Rob Mattern and I am the President of Mattern & Associates, LLC. Welcome to the Fall 2018 edition of Mattern Matters. Click here to view the complete 2018 Summer Mattern Matters Newsletter.
Editorial
As the 2018 year-end comes into view, law firms tend to renew their focus on the bottom line. Mattern works with firms to improve their bottom line via several methods: process improvements to drive efficiencies, cost savings via contract renegotiation, and improved (or new streams) of cost recovery where applicable. As the recently released results of Mattern’s 2018 Cost Recovery Survey demonstrate, soft cost recovery is still very much alive with a levelling off in the decrease in net realization for most disbursements.
Want Clients to Pay for Expenses? Try Asking Them
As published in The American Lawyer, October 24, 2018
A new survey suggests law firms are changing their approach to recovering back-office expenses—and pushback from clients may be steadying.
Law firms have been leaving money on the table for years by failing to collect on back-office expenses—as much as millions of dollars for the largest firms. And while client pushback on law firm administrative expenses remains strong, it may be reaching a plateau, a new survey suggests.
Mattern Benchmarking Analysis Helps Orrick, Herrington & Sutcliffe LLP, AmLaw 50 Firm, Improve Outsourcing, Multi-Functional Equipment, Administrative Resource Center (ARC) and Document Processing Agreements
Mattern Assists an AmLaw 200 Firm Create New Cost Recovery Model to Recoup Charges for Litigation Support Solution
Is GDPR a Hidden Information Governance Opportunity?
The struggle for most firms’ information governance programs has simply been getting off the fence and starting the ball rolling. GDPR is an opportune catalyst.
The General Data Protection Regulation (GDPR) has increased the territorial scope of protection for personal data and privacy for EU residents. Companies selling into, providing services to, or conducting online behavior monitoring of EU residents are now required to attain consent in a more transparent manner (privacy by design).
