Knowing When to Change Outsourcing Service Providers: Coffee Break

Many firms do not realize the benefits they hope for when they engage with an outsourcing provider. But change is hard, and so many firms also endure relationships that deliver less than their expectations to avoid the challenges of changing providers. We need to dispel the barriers to change.

We were pleased to join Paul Morton, COO of Burns & Levinson, President of Mattern, Rob Mattern, and Consultant Ben Schmidt, J.D., PMP, for this insightful discussion focusing on Burns & Levinson’s recent journey changing outsourcing providers.

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