Mattern & Associates’ Stephen Cole to Speak on Benefits of Managed Services at ARMA NYC

NEW YORK CITY – March 22, 2016 – Legal support services consulting firm Mattern & Associates, LLC announces today that its Director of Client Technology and Strategy, Stephen Cole, will present “8 Ways Managed Services Benefit Law Firms” at an ARMA NYC Luncheon to be held at global law firm Morgan Lewis & Bockius in Manhattan on Tuesday, March 29, 2016.

Managed Services has garnered enormous buzz in the industry in the past couple of years.  From national to regional providers, law firms are increasingly presented with options to off-load all (or components) of their document management needs including infrastructure, software, and people.

This trend is extremely prevalent in the litigation support (eDiscovery) realm.  When paired with a guaranteed length of contract and revenue commitment (going beyond the traditional transactional models), these Managed Services models provide multiple benefits to law firms.  Other back and middle office functions such as Word Processing, Accounts Payable, and Administrative Assistance also continue to gain traction with outsourced models.

In the new security threat landscape, firms have decided that using their own infrastructure is not worth the risk for hosting client data.  Instead, they are looking to providers that have all the proper security protocols, certifications, uptime and bandwidth guarantees, and disaster recovery fallback that the firm cannot possibly justify the investment (nor want to offer to their clients as a business).  As a result, firms have been able to shift a former sunk capital expenditure to more of an on-going operational expense that can be passed along to their clients.


In a 2015 Managed eDiscovery and Litigation Support Survey, 28% of respondents indicated that their firm had entered into some form of Managed Services arrangement concerning their litigation support offering currently, with 46% of respondents indicated that their firm is considering the use of Managed Services for litigation support moving forward.  Other data points from the Survey include:

  • 28% utilize a Managed Services approach for eDiscovery
  • 80% recover 3rd party expenses for eDiscovery Managed Services
  • 78% currently manage litigation discovery in-house on Firm infrastructure
  • 76% currently provide digital document services / litigation support on-site


Cole’s ARMA NYC educational session will discuss why more firms are turning to managed service providers, including risk mitigation, security, technology obsolescence, flexibility, price as well as cost recovery opportunities.

Stephen Cole comments, “We are honored to participate in the ARMA NYC luncheon and look forward to leading a highly engaged discussion on this trending topic.  In addition to risk mitigation, security and other benefits, what many firms do not recognize is the opportunity to increase cost recovery potential in these areas when outsourcing.  I look forward to illustrating industry examples and discussing the multiple benefits with attendees.”


This session is open to ARMA non-members.  Morgan Lewis & Bockius is located at 101 Park Ave. in
New York City.

To learn more about ARMA NYC, click here.


Stephen Cole’s bio

Stephen Cole is Director, Client Technology & Strategy at Mattern & Associates.  Cole has a successful track record with over twenty years of expertise in consulting for large law firms, extending from Litigation Support, Records & Information Management, Word Processing, Imaging, Cost Recovery to BPO and end-to-end eDiscovery services. Cole gained his experience both on the service provider and law firm sides including as the Vice President over the legal business unit at Pitney Bowes Management Services, a technology specialist at an AmLaw 50 firm, and most recently, a Regional Vice President of Ipro Tech, an advanced eDiscovery solution.

About Mattern & Associates

Mattern & Associates assists law firms in developing an unbiased strategic direction for their business processes while improving both the cost-effectiveness and the recovery of expenses for these services.  For more information on Mattern & Associates, visit, check out their blog,, or follow them on Twitter @MatternOfFact.  The company is based in Chadds Ford, Pennsylvania.