Mattern Releases New White Paper: “Administrative Support Services:  The New Way Forward”

Chadds Ford, PA – October 26, 2022 – Leading law firm operations consultancy, Mattern, announces the firm has added a new release to its white paper series, “Administrative Support Services: The New Way Forward” to help law firms transform their administrative support function to meet the demands of an evolving landscape for the delivery of legal services.  In this edition of the consultancy’s white paper series, Mattern’s expert consultants in administrative support provide an end-to-end, holistic approach for law firms to re-tool, re-think, restructure and realign this vital function to both improve attorney satisfaction and reduce costs.  The white paper is available for download here.

Administrative support services are broken.  Even prior to the pandemic, this vital support function for firms’ attorneys was meeting challenges.  20-40% of the current admin support workforce are expected to retire in the next five years and their replacements are becoming hard to find. Increasingly tech savvy lawyers are seeking more specialized support, while the lawyer-to-secretary ratio is expected to double to 13-1.  As a result, almost half of all lawyers are reporting taking on more administrative duties, an inefficient and costly solution. 

Mattern helps firms transform the administrative function by taking an end-to-end, holistic approach to administrative support, including: assessing the effectiveness of firms’ current support, acquiring and leveraging data to restructure and realign administrative support services to optimize the business needs of law firms in a new, hybrid world; and finally, monitoring the effectiveness of new types of support models.

The white paper, “Administrative Support Services: The New Way Forward,” provides firms with:

  1. Innovative, new approaches firms are taking for administrative support
  2. How firms can assess their current situation and acquire actionable data
  3. How firms can leverage data, incorporate culture, and choose a path forward
  4. Steps for monitoring and assessing the effectiveness of new models for admin support

About Mattern

Mattern is the leader in law firm operations consulting and cost recovery solutions.  In over 20 years of proven success, we have serviced nearly half of the Am Law 100, 70 of the Am Law 200 ranked firms, and provided unbiased strategies for measurably improving the efficiency and cost-effectiveness of their in-house and outsourced back and middle office services in over 500 engagements.  For more information on Mattern, visit, check out their blog, connect on LinkedIn and follow them on Twitter @MatternOfFact.  The company is based in Chadds Ford, Pennsylvania.

Patricia Ann Nagy           
Proxy Public Relations LLC
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