Mattern Releases “Outsourcing in a Post-COVID World” Complimentary White Paper

Chadds Ford, PA – September 22, 2021 – Leading law firm operations consultancy, Mattern, announces the firm has created a guide to help law firms outsource successfully under the new, post-COVID market conditions. Recognizing the profound operational transformation triggered in 2020, Mattern’s expert consultants, certified IG and Project Management professionals have compiled a modern guide that firms can use to make better decisions regarding their outsourcing choices in the new market and improve their success rates–if and when outsourcing is determined to be the right strategy.  The white paper, “Outsourcing in a Post-COVID World,” is available here.

Law firms are at a crossroads, triggered by the transformational impact of the pandemic.  Most firms are looking to reengineer the delivery of legal services and many are seeing outsourcing of administrative and office services as a tool that supports their new, strategic vision.

Traditionally, firms look to outsource non-legal practice areas to increase expertise while reducing costs and increasing flexibility.  However, according to Altman Weil’s 2020 Law Firms in Transition Survey, only 37.1% of firms report significant improvement when outsourcing to non-law firm vendors.

As the leader in law firm operations consulting, Mattern’s unbiased approach has well-outpaced industry average results and has proven successful in 100% of the company’s engagements with Am Law 100 and 200 law firm clients over the past two decades—plus the unprecedented past 18 months. 

With much to gain or lose, the consultancy authored the white paper to share best practices and insights that firms can implement to increase their success comparably. These insights include a high-level examination of labor, technology and administrative services in a post-COVID world, best practices for negotiating agreements to achieve the desired results, case study examples and predictions for what’s coming next.

Rob Mattern, President of Mattern, comments: “Law firms have an unprecedented opportunity to profoundly rethink operations. During such a transformational time, it is important to have unbiased, best practice guidance lead firms’ decision- making. We are proud to consistently provide the thought leadership that our law firm partners and the industry needs.”

To request the white paper, go here.

About Mattern

Mattern is the leader in law firm operations consulting and cost recovery solutions. In over 20 years of proven success, we have serviced nearly half of the Am Law 100, 70 of the Am Law 200 ranked firms, and provided unbiased strategies for measurably improving the efficiency and cost-effectiveness of their in-house and outsourced back and middle office services in over 500 engagements.  For more information on Mattern, visit, check out their blog, connect on LinkedIn and follow them on Twitter @MatternOfFact. The company is based in Chadds Ford, Pennsylvania.