We were pleased to sit down with Susan Plummer, Chief Financial Officer of Best Best & Krieger and Maria D’Aquila, the firm’s Regional Office Administrator for a “second cup” of our Coffee Break series.
We enjoyed spending time with the administrative leaders of this innovative firm to really down into how the firm’s teaming approach to administrative services has benefitted the firm, covering these questions and more:
- Details on how and why the teams were built.
- The main goals the firm was looking to achieve.
- Biggest challenges, including attorney buy in.
- Response of the legal secretaries/administrative staff about the change.