For Legal Middle and Back-Office Operations
Mattern & Associates’ provides strategic and sustainable solutions in the form of legal middle and back-office consulting services to law firms of every size, specialty and location. Our solutions are powered by industry-leading process improvement, expense reduction, and cost recovery experts. They are customized to meet your specific needs and preferences, unbiased and vendor-neutral.
We are your partner. Our solutions streamline and simplify your business while saving you money. Continuously updated and monitored, they are sustainable over time.
What We Do
Mattern & Associates takes a comprehensive approach to evaluating back and middle office operations for law firms and legal departments. We offer recommendations for in-house improvement and/or outsourcing applying legal industry benchmarks and best practices to everything we do. We perform the due diligence required before offering advice and produce results that increase efficiency, save your firm money, reduce waste, and eliminate duplication of effort.
When a recommendation involves an outsourced service, we manage the entire Request For Proposal (RFP) and contract negotiation process on your behalf and provide implementation oversight and ongoing contract monitoring and maintenance on request. You are free to focus on your business.
How We Do It
Mattern uses a 3-phase proprietary methodology (the Mattern Method) on every engagement. Our extensive knowledge of industry best practices and market offerings, combined with RFP, contract and negotiating expertise, helps our clients close gaps in operational processes, expense reduction, cost recovery and ultimately, client satisfaction.
- Phase I steps through your existing in-house and outsourced legal services, compares the processes, costs and contractual terms to industry and peer benchmarks and best practices, and recommends ways for you to reduce expenses and increase cost recovery.
- Phase II is when our experienced team manages an RFP process for your firm and negotiates the most competitive contract on your behalf. You are free to focus on your practice with the assurance that your long-term goals will be met.
- In Phase III, Mattern & Associates maintains your competitive advantage by conducting semi-annual reviews. We fine-tune your support service processes and contracts to reflect changes driving new opportunities for your business.
Support Services Evaluated
The in-house and outsourced legal service areas evaluated during one of our engagements are shown below. You can choose whether to have us focus on one or more of these areas at a time.
“We’ve had nothing but amazing success with Mattern, not only are they great subject matter experts a true wealth of knowledge, they are easy to work with, readily available, respond timely and provide out of the box solutions resulting in best value for their clients. I would highly recommend them.
- California-based law firm on Outsourcing Request For Proposal (RFP)