Did you know that 74% of law firms do not realize any significant improvement in performance when they outsource? It is all too common when outsourcing an office service or administrative function that it does not bring the significant leap in performance the firm had hoped for.
Jim Hannigan, Director of Legal Project Management for Coblentz Patch Duffy & Bass, and Rob Mattern, President of Mattern, discuss how his firm approached their contract renewal, how they structured the Request for Proposal and subsequent contract to bring about a different outcome, and how he feels about the engagement at this point.
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