Welcome to the Summer 2014 edition of Mattern Matters. In our lead article, Jodi Carroll, our Director of Client Services, recaps the records management webinar that we held this past May, “Outsourcing Your In-house Records Operation: Should You?” Jodi presents both sides of the argument with the help of a stellar panel of experts. Next, in “Times (and vendors) are a Changing”, we highlight the results of the outsourcing request for proposals we have assisted firms with over the past 18 months, and analyze why many firms are choosing to change vendors. Last, we provide an overview of strategic expense management, and give important tips to implement this holistic analysis at your firm today. We hope you enjoy!