Want Clients to Pay for Expenses? Try Asking Them

Posted on: The American Lawyer
By: Lizzy McLellan

The American Lawyer discusses the 2018 Cost Recovery Survey results.

Law firms have been leaving money on the table for years by failing to collect on back-office expenses—as much as millions of dollars for the largest firms. And while client pushback on law firm administrative expenses remains strong, it may be reaching a plateau, a new survey suggests.

Legal support services consulting firm Mattern & Associates, based in Chadds Ford, Pennsylvania, released its biannual cost recovery survey Tuesday.

The survey showed a net realization rate of 37 percent for such back-office expenses as copying and printing, litigation support and legal research, showing a slight increase from the 2016 survey.

Read the full article: “Want Clients to Pay for Expense? Try Asking Them.”