Winter 2007 Edition

Keeping Score – Performance Measurement
How to Have a Successful Outsourcing Relationship

Customer Success

“Mattern did an excellent job collecting the information they needed to support the report and presentation in addition to the presentation to the Management Committee. The committee signed off during the meeting on the charge back model they recommended. I didn’t expect endorsement that soon, but I believe most of that was attributable to how well Mattern presented the cost recovery model. Nice work and we are very pleased with the outcome.”
Duane Lites, Jackson Walker LLP

Winter 2007 Edition

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