This Am Law 100 firm with over 800 attorneys in 27 domestic offices was pleased with its outsourcing provider relationship which serviced the firm’s equipment for all 27 offices and labor for three of the office locations--the firm’s other 24 offices were staffed and managed in-house.
Leadership identified managerial inconsistencies, however, between the differing protocols of the outsourcing provider and the
firm’s in-house operations and sought to eliminate this through a firm-wide approach to the staffing portion of office services.
The firm’s leadership engaged Mattern as a trusted advisor to lead the process.
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