Leaders Trust Mattern for Outsourcing the Law Firm Back and Middle Office

Leaders Trust Mattern for Outsourcing the Law Firm Back and Middle Office 2020-02-14T19:44:30+00:00

Outsourcing is on the rise – that is because, when done right, outsourcing achieves its strategic objectives:  increase expertise while lowering cost and mitigating risk. 

But with success comes a crowded market--and there are many competing providers vying for your firm’s outsourcing business. 

Who can you trust when going to market for an outsourcing partner?  The service provider who has the most to gain by winning your future business? 


Mattern is on the law firm side.  Our projects don’t fail.

We assist firms in finding the best strategy, the best partner, and negotiate market-leading, best-of-breed agreements from an objective point of view for our clients.  Only Mattern provides unbiased, industry-wide data and expertise that helps drive the right decisions--even if it means not outsourcing at all.

Our projects don’t fail because our business model is set up for your firm’s comprehensive and long-term success, not just short-term cost savings.

Our why is your success.

This is why leaders trust Mattern.

In our 20 years of experience successfully helping over 450 firms, we have achieved a 100% success rate and gained total savings of 50% more than our clients were able to get on their own.

Mattern’s benchmarking and analysis of our outsourcing contract was invaluable.  Mattern’s work armed us with the necessary market information to be able to drive a much more competitive renewal and feel comfortable that the negotiations with our current vendor led to a good competitive outcome without needing to take this out to a full competitive bid process.
- Kevin Cash, Former Chief Financial Officer, Orrick, Herrington & Sutcliffe, LLP

Our Services Include:

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    A current-state assessment and a review of how well your in-house and/or outsourced support services are performing, including a peer and industry comparison of your support service costs, workflows, expense recoveries, and contract terms and conditions
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    Process, staffing, equipment and technology recommendations
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    Cost avoidance and alternative expense recovery options
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    A customized and Mattern-managed RFP
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    A flexible and firm-friendly contract for services, including penalty-based service level agreements and effective monthly reporting
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    Contract monitoring (for compliance and committed delivery) for the term of the agreement

Want to learn more? Check out these recent case studies and blog posts:

Let Mattern help improve your firm’s outsourcing services, pricing & terms. Start here.