In-House and Outsourced Back and Middle Office Services

In-House and Outsourced Back and Middle Office Services 2019-09-12T18:30:37+00:00

We help law firms recover significant savings in their outsourcing strategy by thoroughly analyzing several areas, including:

  • Reprographics
  • Mail / Messenger Facsimile Services
  • Document (Word) Processing
  • Records Management
  • Hospitality

Average savings from a Mattern in-house / outsourced legal services consulting evaluation contract are 26%.

Bringing in Mattern to work on these outsourcing projects was probably the best decision we ever made. Their expertise, their organization, and their ability to share and communicate information were unsurpassed. Mattern’s expert guidance is invaluable. Mattern is everything they say they are. They structured their process and agreements in highly methodical ways and truly were unbiased. I am in awe of how Mattern conducts their RFP processes. 
- Director of Administration, Multi-National Firm

Process Improvement and Expense Recovery

Clients benefit from in-house and outsourced legal business process improvements, reduced costs, greater client and end-user satisfaction, and the most competitive contract pricing and terms on the market…all while you concentrate on your core competency of delivering legal services to your clients.

What Do We Deliver To You?

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    A current-state assessment and a review of how well your in-house and/or outsourced support services are performing, including a peer and industry comparison of your support service costs, workflows, expense recoveries, and contract terms and conditions
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    Process, staffing, equipment and technology recommendations
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    Cost avoidance and alternative expense recovery options
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    A customized and Mattern-managed RFP
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    A flexible and firm-friendly contract for services, including penalty-based service level agreements and effective monthly reporting
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    Contract monitoring (for compliance and committed delivery) for the term of the Agreement

We helped an AmLaw 100 firm improve outsourcing efficiencies and costs through closed RFP process, achieving 22% savings. See case study >

Law firms trust Mattern for several key reasons. We’re vendor agnostic, which means we objectively find the best solution, and we have over 20 years of deep industry expertise helping over 450 firms achieve savings approaching 50% more than they were able to get on their own. We’re experts at knowing the questions to ask, the terms to look for, and the language to be included in a contract to give our clients the most flexibility and savings possible in an ever-changing environment. Learn how our proven strategy can benefit your firm.