Case Studies

Case Studies 2018-09-11T21:37:05+00:00

Mattern's consultants deliver decades of demonstrable success in improving the efficiency of law firms’ back and middle office support service areas from staffing, to operational processes, procedures, tools and technologies, vendor contract terms and conditions, and cost recovery.

We blend industry best practices, proprietary benchmarks, and firm-specific goals to attain the most desirable outcome, leverage our industry presence and negotiation strategies and ensure our clients achieve the most competitive pricing and terms in the marketplace when it comes to legal middle and back-office outsourcing.

West Coast Am Law 100 Firm Achieves Outsourcing and Document Processing Goals, and Decreases Monthly Spend
Opportunity: This Am Law 100, West Coast firm has over 700 attorneys across 15 office locations.  The firm had been in[...]
Mattern Benchmarking Analysis Helps Orrick, Herrington & Sutcliffe LLP, Improve Outsourcing, Administrative Resource Center & Document Processing Agreements
Opportunity: Based on the West-Coast, Orrick, Herrington & Sutcliffe LLP is an AmLaw 50 firm who had been in a[...]
Regional Powerhouse Improves Outsourcing Efficiencies and Costs
Opportunity:  This firm, based in Grand Rapids, Michigan, has a significant national practice with nearly 120 attorneys in two offices. [...]
New York-based Firm Leverages Technology & Equipment to Improve Workflow, Saves $1.4 Million over 5 Years
Opportunity: This AmLaw 200 firm with over 300 attorneys based in New York City, was looking to implement changes in[...]
Mattern Assists an AmLaw 200 Firm Create New Cost Recovery Model to Recoup Charges for Litigation Support Solution
Opportunity: This AmLaw 200 firm with over 380 attorneys in seven office across Texas offered clients a full end-to-end litigation[...]
Hemenway & Barnes LLP Leverages Current Equipment to Achieve 11% Savings
Opportunity: Based in Boston, Hemenway & Barnes LLP, a well-established firm with over 150 years in business, sought to renew[...]
Mattern & Associates Assists AmLaw 100 firm to Improve Outsourcing Efficiencies and Costs Through Closed RFP Process, Achieving 22% Savings
Opportunity: This AmLaw 100 firm based in Kansas City, Missouri has a nationwide practice with over 475 attorneys across all[...]
Thompson Coburn LLP, an AmLaw 200 Firm, Achieves Savings and Substantially Improved Terms Across Multiple Back Office Service Areas
Opportunity: Based in St. Louis, Thompson Coburn is an AmLaw 200 firm with over 380 attorneys in five offices. In[...]
Sandberg, Phoenix & von Gontard P.C. Change Service Providers Mid-Contract, Improve Contract Terms for Office Supplies and Off-Site Records
Opportunity: Sandberg, Phoenix & von Gontard P.C., a well-established St. Louis-based firm with over 100 attorneys, was having difficulty with[...]
Mattern & Associates Assists Regional Firm in Implementing Effective Information Governance
Opportunity: This 140 attorney firm with six offices wished to implement a comprehensive and effective Information Governance program. At the current[...]
AmLaw 50 Firm Ensures Employee-Friendly Outsourcing Path while Improving Back Office Efficiency
Opportunity: Based in Seattle, this 1,000+ attorney AmLaw 50 firm with 16 US offices in 12 states, had expiring outsourcing[...]
AmLaw 200 Firm Leverages Technology & Equipment to Improve Workflow, Saves $1 Million over 5 Years
Opportunity:   This 320 attorney, AmLaw 200, Kansas City-based firm was looking to implement changes in production workflow in order to[...]
Nashville-based Firm Improves Outsourcing Workflow Efficiencies, Service and Equipment Capabilities: Achieves 51% Savings
Opportunity:  This 225 attorney, Nashville-based firm was looking to improve outsourcing workflow efficiencies, service level and increase equipment capabilities. The[...]
AmLaw 200 Firm Removes Permanent Withdrawal Fees, Consolidates Vendors and Saves 24% in Off-Site Record Storage
Opportunity: This 250 attorney, AmLaw 200, Washington D.C.-based firm has 11 offices nationwide. The firm had multiple offsite records storage[...]
AmLaw 200 Firm Saves on Costs, Improves Service Levels by Outsourcing Records and Selecting New MFD Vendor
Problem: This 350 attorney, AmLaw 200 firm based in Ohio had decided to outsource their in-sourced back-office operations and multi-function[...]
AmLaw 200 Firm Gains Competitive Advantage and Charge Back Model to Recoup Costs for eDiscovery Managed Services
Problem: This 250 attorney, AmLaw 200, Washington D.C.-based firm had specific areas in which it was struggling; in particular, they[...]
Chicago-based Firm Improves Workflow and Achieves 33% Annual Savings
Problem: This AmLaw 200, Chicago-based firm had taken advantage of outsourcing methods over the last couple of years; however, its[...]
AmLaw 200 Firm Shifts to Work-Cell Environment, Captures 24% in Cost Savings while Substantially Improving Operational Efficiency
Problem: This 320 attorney, AmLaw 200, Houston-based firm was in the throes of implementing a “work-cell” environment for their secretaries[...]
Mattern & Associates Phase III Program Achieves Maximum Value for Best Best & Krieger’s Office Supplies Contracts
Established in 1891, Best Best & Krieger (BBK) is a highly regarded, full-service law firm of over 350 professionals, including more[...]
Mattern & Associates Spearheads Vendor Consolidation, Achieves 23% Monthly Savings in Support Services for Best Best & Krieger
By Susan Plummer, Director of Finance, Best Best & Krieger The Issue: Lack of a Firm Wide Strategy for Support[...]
National Firm Gains 33% Reduction in Permanent Withdrawal Fees and 22% Monthly Savings on Outsourcing Contracts in Dual RFPs
The Background With more than 1,100 lawyers and consulting professionals in 24 offices worldwide, this firm is a leading business[...]
Prominent IP Law Firm Achieves Win-Win & 10 Year Contract with Open Off-Site Records RFP
Background Establishing and maintaining a successful contract negotiation is a situation in which there needs to be two winners, not[...]