Fall 2022 Mattern Matters


Hello, my name is Rob Mattern and I am the President and Founder of Mattern.

Twenty-five Years.
I am pleased to say that in this issue, we celebrate twenty-five years in business which, in hindsight, is remarkable especially considering the fact that 65% of new businesses fail in the first 10 years. 

 I grew-up in a family-run business and at the time of starting Mattern, that business was celebrating 110 years in business, so I guess I got lucky with genetics. 

I often get asked what you need to start a business and to keep it going.  To start a business, you need a great idea to do something better or less expensive.  To keep it going, I always reply it comes down to two things:  great employees and great clients. You can’t have one without the other.  The rest of the stuff is secondary. 

Twenty-Five Years of Outsourcing 

This month marks the 25th year of Mattern & Associates being in business.  Over the past two and a half decades, it goes without saying that we have seen the field of outsourcing go through a multitude of changes – some good and some not so good. Here are just a few things I have learned as well as suggestions for addressing a few areas that can be improved.

How to Solve the Information Governance Groundhog Day Syndrome

By Ben Schmidt, J.D., PMP and Nathan Curtis, IGP Consultants at Mattern

Cybersecurity, regulation and compliance, and data privacy remain the top three issues that CLOs rank as most important for their businesses overall, according to the 2022 Exterro/Association of Corporate Counsel Survey.  In fact, the importance is increasing YoY.

The high importance given to these three areas aligns with CLOs’ expectations that industry-specific regulations and data protection privacy rules will most likely pose the biggest legal challenges to the business. Sixty-six percent anticipate that regulations will cause the biggest legal challenges this year and 55 percent list data protection rules as a cause for legal concern.
But what about outside counsel?  As the trusted guardian and steward of client information, law firms must have security and privacy processes that meet or exceed their clients’ needs. 

Read more here...

Outsourced Labor with Ben Schmidt

In this episode of the Legal Management Talk Podcast, Ben Schmidt of Mattern & Associates talks about the labor challenges the legal industry is facing and how outsourced labor can help address those concerns. Tune in to learn about the innovative ways to make up for staffing shortfalls, such as by moving tasks off-site and hiring employees who can perform multiple roles. 

Listen to the podcast here...

Am Law 200 Firm Reshapes Outsourcing, Equipment and Cost Recovery Strategy Post-COVID for Substantial Savings and Increase in Recoveries.

Headquartered on the East Coast this Am Law 200 firm has 496 attorneys and 700 support staff across 21 offices.  Leadership wanted to analyze renewal options for the firm’s managed services as well as options to refresh the MFD fleet for 8 of the firm’s offices.  

Based upon Mattern’s evaluation and utilizing our industry knowledge and benchmarks, Mattern made key recommendations that would reduce costs, improve service levels, right-size staff and equipment, create efficiencies in staffing and equipment utilization, and with a change in strategy, increase the recovery of costs.   

Read more here...

Team Member Spotlight: Cory Riner, MA a Consultant of Mattern

Cory Riner, MA, has over 9 years of experience leading and developing traditional and virtual administrative support solutions for Am Law 100 firms. Cory specializes in administrative and document processing solutions, increasing efficiencies, and managing outsourcing contracts.

Wherever we are, whatever we’re doing, and wherever we’re going, we owe it to ourselves, to our art, to the world to do it well.
-Ryan Holiday

Q: Why did you choose to join Mattern and what excites you about this team?

A: I chose to join Mattern because of its reputation in the market.  Having worked for service providers on the opposite side of Mattern, it was an honor to join such a committed, knowledge, and efficient team.

Read more here...

Coming soon! Mattern's 2022 Cost Recovery and Workflow Survey

It seems everything has changed in the past two years – or has it? 

One question many firms are now asking is:  how has the past two years affected cost recoveries?

As the undisputed leader in cost recovery analysis and strategy, Mattern is pleased to announce we will be launching our: