For Law Firm and Legal Department Back and Middle Offices
Industry leading legal support service consulting firm Mattern & Associates improves your back and middle-office operations while promoting efficiency and cost-effectiveness. We suggest ways you can increase cost recoveries and restructure your operation to reduce non-recoverable expenses.
Tools, Process, and Solutions
Mattern specializes in in-house and outsourced legal support service process improvement, expense reduction, risk avoidance, and cost recovery. Our services are differentiated by our tools, process, and solutions.
- Mattern is uniquely positioned to help identify opportunities for improvement because we author the most accurate and up-to-date back and middle office support service benchmarks and best practices in the industry.
- We blend those benchmarks and best practices into our detailed and proprietary process called the Mattern Method. The Mattern Method gives us and you the ability to dig deep into your traditional expense areas to understand whether in-house and outsourced services are being performed on par with present market conditions. If not, we can pinpoint opportunities for improvement.
- The outcome is strategic solutions that don’t just focus on price. They are sustainable because they protect your best interests while ensuring all contributing parties, including outsourced vendors, benefit from the relationship. Our solutions facilitate efficient, cost-effective service delivery, maximize billable cost recovery revenue, and result in long-term client and vendor satisfaction.
Mattern conducts all services in the strictest of confidence. We leave you free to focus on the day-to-day details of your job.
Contact us to learn more about our services or request a consultation.