Mattern & Associates Expands Service Offerings to Middle Office Support Services

Market-ready data and industry expertise infiltrate services assisting leading firms assessing middle office support situations

Chadds Ford, PA – September 17, 2015 – Legal support services consulting firm Mattern & Associates, LLC ( announces today its consulting service offerings expansion in middle office support services. The market leader in traditional back office and cost recovery consulting Mattern & Associates is now addressing areas in the marketplace such as eDiscovery managed services, litigation support, document processing, and administrative resources such as library, accounts payable and secretarial services

As the law firm market demands continue to grow for consulting and outsourcing service providers, Mattern & Associates has been expanding its offerings and taking a marketing leading position on the law firms’ middle office, initially with conducting and releasing several first-of-kind surveys and benchmarking reports, including Mattern & Associates 2015 Outsourcing Benchmarking Report, Mattern & Associates 2015 Managed eDiscovery and Litigation Support Benchmarking report, as well as the highly regarded Mattern & Associates 2014/2015 Cost Recovery Survey.
Some of the firm’s new service offerings addressing middle office concerns now include:
Litigation Support

  • Technology/workflow consulting including software choice, storage, archiving, cost recovery, etc.
  • Off-site spend benchmarking & bid process
  • Managed Services Procurement
    • Infrastructure and Software-as-a-Service
    • Complete outsourcing including people, infrastructure & software

Document Processing

  • Current-state assessment – best practices and benchmarked labor
  • Recommendations and solutions for improvement including head-counts, centralization efficiency, workflow, etc.
  • RFP process and contract negotiations
  • On-site, off-site, or hybrid models

Administrative Resource Services labor and benchmarking assessments in:

  • Library Services
  • Secretarial Pool
  • Accounts Payable
  • Help Desk/Call Center

President and Founder of Mattern & Associates, Rob Mattern comments, “Mattern & Associates is excited to expand the expertise we have demonstrated in the traditional support service areas to the firm’s middle office situations. There is no question that law firms continue to need lean operational and financial models in order to succeed, and we are poised with the data and experience to assist those firms assess those structures and lead their firms forward successfully.”

About Mattern & Associates

Mattern & Associates assists law firms in developing an unbiased strategic direction for their business processes while improving both the cost-effectiveness and the recovery of expenses for these services. For more information on Mattern & Associates, visit, check out their blog,, or follow them on Twitter @MatternOfFact. The company is based in Chadds Ford, Pennsylvania.