CHADDS FORD, PA – March 22nd, 2017 – Legal support services consulting firm Mattern & Associates, LLC announces company president Rob Mattern will be leading two speaking sessions at the International Facility Management Association (IFMA) Facility Fusion April 4th – 6th at Caesar’s Palace, Las Vegas. Rob will present “Your Back Office Can Be Your Front Line,” detailing how law firms tackle traditional areas of outsourcing and make them more cost-effective and efficient on April 5th at 3:15 PM; on April 6th at 9:00 AM, Rob will present, “What To Do If Your Outsourcing Engagement Is Not Working,” outlining concrete steps to take when an outsourcing vendor fails expectations.
As the demand for legal services remains flat, many firms are investigating options to help improve services, manage costs while increasing expertise and efficiency. Outsourcing has been on the rise, according to the 2016 Mattern & Associates Cost Recovery Survey, with 70% of law firms outsourcing a portion of their back office and 45% considering outsourcing some middle office function. Still, some firms remain concerned about losing management control, lack of communication and quality of work.
Rob will explore the pro’s and con’s of outsourcing. On April 5th, Rob presents “Your Back Office Can Be Your Front Line” at 3:15 pm, discussing proactive ways firms can position their back-office services, including:
- How to take traditional areas of outsourcing and make them more cost-effective and efficient
- What new areas should be reviewed and considered for outsourcing
- Understanding the importance of recovering costs for building revenue
On Thursday, April 6th Rob will present, “What To Do If Your Outsourcing Engagement Is Not Working” focusing on key terms to secure in order to achieve a successful engagement, plus:
- The steps to take if your outsourcing vendor is not performing up to your expectations
- Learning about financial penalties and the management of transitioning to different vendors, if needed
Rob states “Mattern & Associates is pleased to be presenting at the IFMA Facility Fusion and even more excited to join industry innovators in educating and discussing how firms can strategically leverage outsourcing for middle and back office services, as well as how to determine whether this strategy is the right fit. We look forward to a productive and informative event.”
To learn more about this year’s IFMA Facility Fusion and to register, click here.
About Rob Mattern
Rob Mattern is President and Founder of Mattern & Associates, LLC. Mattern & Associates assists law firms in developing an unbiased strategic direction for their business processes while improving both the cost-effectiveness and the recovery of expenses for these services. Rob publishes widely including recently in the Wall Street Journal, Law Technology News and Legal Management magazine, is an editorial board member of Law Journal Newsletter’s Accounting & Financial Planning for Law Firms, and is a frequent speaker at key industry events across the country including the Hildebrandt Institute’s Law Firm Leaders and COO CFO Forum, ALM’s CIO CTO Forum, ARMA International, ALA Financial Management, and PwC Law Firm Services Global Forum in New York City.
About Mattern & Associates
Mattern & Associates is the leader in legal business process consulting and cost recovery solutions. We provide law firms and legal departments with unbiased strategies for measurably improving the efficiency and cost-effectiveness of in-house and outsourced back and middle office services. For more information on Mattern & Associates, visit www.matternassoc.com, check out their blog, connect on LinkedIn and follow them on Twitter @MatternOfFact. The company is based in Chadds Ford, Pennsylvania.